Help Center

Yes. We provide installation videos for Mewzoom cat trees whenever available, showing key steps such as attaching platforms, posts, condos, and hardware. Video instructions are especially helpful for tall cat trees, large cat models, and multi-level designs.

Contact Mewzoom support with your order number, product model, photos or video of the step, and the part number if available. This helps us identify whether the issue is installation direction, a missing part, or a damaged connector.

Before use, make sure all screws, connectors, posts, platforms, and perches are firmly tightened. Place the cat tree on a flat, stable surface and test for wobbling before allowing your cat to climb. For large cats or multi-cat homes, recheck the hardware regularly.

If your Mewzoom cat tree arrives with shipping damage, quality issues, or product defects, contact us within 30 days after delivery. Please provide your order number, photos or video of the damage, and packaging photos if possible. After confirmation, we may provide a full refund, replacement parts, or another after-sales solution depending on the situation.

Yes. Mewzoom provides a 3-year manufacturer warranty covering quality issues caused by materials or workmanship under normal use. The warranty does not cover misuse, improper assembly, intentional damage, or normal wear on replaceable parts such as scratching surfaces or cushions, unless otherwise stated.

Contact Mewzoom support with your order number, product model, photos or video, and a brief description of the issue. For faster support, include the affected part, such as platform, post, cushion, connector, or screw set.

Mewzoom focuses on modern solid wood cat furniture, but exact materials vary by model. Product pages will list model-specific details such as solid wood structure, sisal scratching posts, removable cushions, hardware, and other components. Always check the product page for the final material specification before purchase.

Some Mewzoom cat trees include removable or washable cushions, depending on the model. Check the product page and user manual for cleaning instructions. Removable cushions help reduce loose hair buildup and make long-term cat furniture maintenance easier.

Each product page includes the overall height, width, depth, and key dimensions such as platform size, perch size, condo size, and base footprint. We recommend measuring your available floor space before purchase, especially for apartments, corners, and living rooms with limited space.

If any part is missing, damaged, or difficult to identify, contact Mewzoom support with your order number, product model, part number, and photos. We will help confirm the issue and arrange the appropriate solution, such as replacement parts or installation support.

Many Mewzoom designs are made for indoor cats, large cats, and multi-cat homes, but suitability depends on the specific model. Compare your cat's weight, body size, and activity level with the product's platform size and weight capacity before ordering. For large cats, prioritize wider platforms, a stable base, and enough resting zones.

Mewzoom cat trees are designed with stability in mind, especially for indoor climbing and daily resting. Stability depends on the model, assembly, floor surface, and your cat's weight. Always tighten all hardware and place the cat tree on a flat surface; for tall cat trees, regular hardware checks help reduce wobbling.

If you need replacement parts such as cushions, screws, connectors, posts, or platform-related components, contact Mewzoom support with your order number and product model. Availability may vary by product, but our support team will help confirm the best solution.

After successful payment, you should receive an order confirmation. If you do not receive it, check your email spam folder and order records, then contact Mewzoom support with the email used at checkout.

Payment failure may be related to card information, billing address mismatch, bank security checks, payment provider verification, or temporary network issues. Please review your payment details or try another available checkout method.

Contact Mewzoom support with your order number, checkout email, payment screenshot, and the amount shown by your bank or payment provider. We will help verify whether it is a duplicate charge, pending authorization, or actual billing issue.

After the refund is processed, the final arrival time depends on your bank or payment provider. Processing times vary, so check your payment account and contact your provider if the refunded amount does not appear after the expected processing window.